An Outdated Website That Was Letting Participants Down
Fairhaven is a dedicated NDIS provider helping participants live more independently and access the support they need. But their website told a different story. It was outdated, difficult to navigate, and didn’t reflect the quality of care they were delivering on the ground every day. For people with disability and their families — often navigating a complex system and making important decisions about support — a confusing or unprofessional website creates doubt at exactly the wrong moment. Fairhaven needed a website that matched their values, communicated their services clearly, and made it easy for participants and families to reach out.
A Clean, Accessible Website Built Around the Participant Experience
Crikey Web designed and built a modern, fully accessible website for Fairhaven that puts the participant first. We restructured the entire site to make services easy to find, rewrote the content in plain, clear language that avoids jargon, and built a mobile-first design that works for every user regardless of how they’re accessing the site. Strong calls to action, a clear contact process, and a warm, professional design give participants and their families the confidence to get in touch. The result is a website that genuinely represents the care and commitment Fairhaven brings to everything they do.
